Luxury Convention Group Desk Coordinator

Wynn Resorts; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Wynn Resorts in Las Vegas seeks a Group Desk Coordinator to act as liaison between the Hotel and Sales for convention groups. You will support group reservations, master accounts, billing, and attendance at Pre-Convention meetings.

The role requires strong customer service, front desk experience at a luxury resort, and knowledge of Opera PMS; MS Office proficiency is expected to support reporting and billing tasks.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience.
• Two years Guest Services and/or Front Desk experience at a luxury resort.
• Knowledge of Opera property management system preferred.
• Proficiency in MS Office.

Responsibilities

• Coordinate with Convention Services Managers and Convention Desk to ensure Front Office receives timely information for group arrivals and departures.
• Review group resumes and ensure that contractual concessions are upheld during the group’s program.
• Compile requested daily reports for in-house groups.
• Maintain all master accounts while Convention groups are in-house and perform billing revisions.
• Attend Pre-Convention meetings to review upcoming group details.
• Interact positively with guests and on-site contacts while promoting hotel facilities and services.
• Work in a team-oriented environment.
• Maintain cleanliness of the Group Desk area.

Skills

Customer service

Teamwork

Front desk experience

Education

High school diploma or equivalent

Tools

Opera property management system

MS Office

Job description

Wynn Resorts in Las Vegas seeks a Group Desk Coordinator to act as liaison between the Hotel and Sales for convention groups. You will support group reservations, master accounts, billing, and attendance at Pre-Convention meetings.

The role requires strong customer service, front desk experience at a luxury resort, and knowledge of Opera PMS; MS Office proficiency is expected to support reporting and billing tasks.