Resort Guest Services Specialist — 5-Star Standards

Wynn Resorts

Montgomery (AL)

On-site

USD 16,531 - 24,796

Full time

14 days+

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Job summary

Wynn Resorts in Montgomery, AL is seeking a Business Services Representative to meet the business service needs of resort guests and visitors, supporting the operations of the Business Services Center and Package Room.

The role emphasizes delivering high-level service in a fast-paced resort environment, leveraging prior retail experience, knowledge of shipping processes, and strong computer skills to maintain Wynn's 5 Star/5 Diamond standards.

Qualifications

Prior experience in retail sales.
Knowledge of shipping processes.
Minimum of two (2) years experience in a large Resort/Convention hotel.
High school diploma or equivalent.
Knowledge of computer technology, software, word processing, fax and copy machines, manual and electric pallet jacks and forklifts.
Ability to work in a high paced environment while maintaining service standards in accordance with the 5 Star/5 Diamond rating guidelines.
21 years of age or older.

Responsibilities

Meet the business service needs of resort guests and visitors.
Participate in the overall operations of the Business Services Center and Package Room.
Maintain service standards in accordance with the 5 Star/5 Diamond rating guidelines.