Resort Guest Services Specialist — 5-Star Standards

Wynn Resorts; Montgomery (AL); On-site; USD 16,531 - 24,796; Full time

Job summary

Wynn Resorts in Montgomery, AL is seeking a Business Services Representative to meet the business service needs of resort guests and visitors, supporting the operations of the Business Services Center and Package Room.

The role emphasizes delivering high-level service in a fast-paced resort environment, leveraging prior retail experience, knowledge of shipping processes, and strong computer skills to maintain Wynn's 5 Star/5 Diamond standards.

Qualifications

• Prior experience in retail sales.
• Knowledge of shipping processes.
• Minimum of two (2) years experience in a large Resort/Convention hotel.
• High school diploma or equivalent.
• Knowledge of computer technology, software, word processing, fax and copy machines, manual and electric pallet jacks and forklifts.
• Ability to work in a high paced environment while maintaining service standards in accordance with the 5 Star/5 Diamond rating guidelines.
• 21 years of age or older.

Responsibilities

• Meet the business service needs of resort guests and visitors.
• Participate in the overall operations of the Business Services Center and Package Room.
• Maintain service standards in accordance with the 5 Star/5 Diamond rating guidelines.

Skills

Retail sales

Shipping knowledge

Customer service

Education

High school diploma

Tools

Pallet jacks

Forklifts

Office software

Job description

Wynn Resorts in Montgomery, AL is seeking a Business Services Representative to meet the business service needs of resort guests and visitors, supporting the operations of the Business Services Center and Package Room.

The role emphasizes delivering high-level service in a fast-paced resort environment, leveraging prior retail experience, knowledge of shipping processes, and strong computer skills to maintain Wynn's 5 Star/5 Diamond standards.