Casino Telemarketing & Reservations Specialist

Wynn Las Vegas; Las Vegas (NV); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Bonus eligibility after first full ¼

Job summary

Wynn Las Vegas is seeking a Casino Telemarketing Specialist to engage qualified casino guests through high-volume outbound calls, driving room reservations and incremental revenue. This hourly, performance-driven role blends sales, guest relationship management, and service recovery to boost loyalty and property performance.

The position offers a bonus eligibility after the first full quarter and requires strong communication, hospitality experience, and proficiency with common office software.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of experience in casino ops, telemarketing, or hospitality/customer service.

Responsibilities

• Conduct 75+ outbound calls daily to targeted casino guests.
• Convert calls into room reservations and revenue-generating bookings.
• Meet or exceed established sales and productivity targets.
• Apply comp and expense guidelines during guest interactions.
• Build and maintain one-on-one guest relationships to drive repeat business.
• Deliver personalized service tailored to guest preferences.
• Promote casino promotions, events, and programs.
• Coordinate reservations, transportation, and accommodations.
• Handle guest concerns professionally and escalate when necessary.
• Participate in coaching, training, and performance improvement efforts.

Skills

Outbound calling

Sales & upsell

Guest relations

Time management

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Opera PMS

Empower CM

Job description

Wynn Las Vegas is seeking a Casino Telemarketing Specialist to engage qualified casino guests through high-volume outbound calls, driving room reservations and incremental revenue. This hourly, performance-driven role blends sales, guest relationship management, and service recovery to boost loyalty and property performance.

The position offers a bonus eligibility after the first full quarter and requires strong communication, hospitality experience, and proficiency with common office software.