Luxury Retail Experience Lead

The RealReal; New York (NY); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employee Stock Purchase Plan

401K with Company Match

PTO & Holidays

Bonus $750/month

Job summary

The RealReal seeks a Customer Experience Lead to drive exceptional service, support consignor relations, and lead in-store sales in New York. You will motivate the team on the sales floor, coach associates, and manage daily store operations to maintain brand standards.

You are goal-oriented, customer-obsessed, and thrive in a fast-paced, metrics-driven environment. Flexibility, strong communication, and a passion for sustainable luxury fashion are essential.

Qualifications

• 2+ years retail experience in a customer or business-facing position.
• Ability to work flexible hours including holidays, evenings and weekends.
• Dedication to delivering an elevated experience to customers and employees.
• Ability to problem solve to meet customer needs.
• Positive, friendly demeanor representing the TRR brand with integrity.

Responsibilities

• Educate customers on The RealReal’s mission of sustainable fashion and business structure.
• Drive sales through customer engagement, suggestive selling, and product knowledge sharing.
• Communicate consignor process and set proper expectations during drop off.
• Review and process items for shipment, cataloging to TRR quality standards.
• Ensure product is handled to the highest quality standards.
• Provide high-level service while managing multiple customer journeys.

Skills

Customer service

Sales

Team leadership

Communication

Problem solving

Job description

The RealReal seeks a Customer Experience Lead to drive exceptional service, support consignor relations, and lead in-store sales in New York. You will motivate the team on the sales floor, coach associates, and manage daily store operations to maintain brand standards.

You are goal-oriented, customer-obsessed, and thrive in a fast-paced, metrics-driven environment. Flexibility, strong communication, and a passion for sustainable luxury fashion are essential.