Luxury Resales Client Advisor – High-Energy Closer

The RealReal, Inc.; Massachusetts; Presencial; USD 29.000 - 34.000; Tempo integral

Benefícios oferecidos por esta vaga

Base pay + uncapped bonus

Employee Stock Purchase Plan

401K with company match

Medical, Dental, Vision & commuter"

Paid parental leave

9 paid company holidays

18 PTO days

Resumo da vaga

The RealReal, Inc. is seeking a Resales Specialist for our Massachusetts boutique. You are a high-energy closer who thrives on metrics, relationship-building, and a fast-paced luxury retail environment.

You will proactively cultivate a loyal client base passionate about sustainable luxury and drive revenue on the floor and through client outreach. You will master Salesforce and internal tools, exceed daily and monthly sales targets, manage a personal book of business, and provide an elevated

Qualificações

• 1+ year of experience in metrics-based retail sales.
• Proven track record of meeting and exceeding sales goals and KPIs.
• A "startup" mindset: Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
• A positive, professional demeanor with the ability to represent a luxury brand with integrity.
• Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
• Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
• Mastery of technology: Proficiency in Salesforce, Google Suite, and Mac iOS.
• Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
• Receptiveness to feedback and a commitment to continuous professional growth.

Responsabilidades

• Sales Mastery: Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
• Clienteling & Outreach: Manage and grow a personal book of business by daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
• Metrics Ownership: Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.
• Journey Curation: Navigate multiple, complex customer journeys, providing a seamless and elevated experience from entry to checkout.
• Brand Ambassadorship: Act as the face of the circular economy, educating every client on environmental impact and TRR’s value.
• Product Storytelling: Use knowledge of luxury brands to provide styling advice and build trust with shoppers.
• Floor Excellence: Maintain high-brand standards through replenishment and visual presentation.
• Seamless Operations: Execute opening/closing procedures for high-volume days.
• Digital Integration: Master Salesforce and internal tools to track client preferences and streamline sales.

Conhecimentos

Retail sales

Sales targets

Startup mindset

Self-motivation

Customer service

Communication

Attention to detail

Ferramentas

Salesforce

Google Suite

Mac iOS

Descrição da vaga

The RealReal, Inc. is seeking a Resales Specialist for our Massachusetts boutique. You are a high-energy closer who thrives on metrics, relationship-building, and a fast-paced luxury retail environment.

You will proactively cultivate a loyal client base passionate about sustainable luxury and drive revenue on the floor and through client outreach. You will master Salesforce and internal tools, exceed daily and monthly sales targets, manage a personal book of business, and provide an elevated