Luxury Pet Resort Guest Experience Specialist

K9 Resorts; Madison (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) participation

Health benefits

Flexible scheduling

Training programs

Employee discounts

Job summary

K9 Resorts in Madison, NJ is seeking a Full-Time Customer Service Representative to deliver 5-Star service to clients and their pets, handling phone, in-person, and email interactions while converting inquiries into reservations. You will lead tours of the luxury facility, upsell services, coordinate pet check-in/out, and maintain cleanliness; weekend/holiday availability is required and you will join a team that values passion for dogs and strong sales and communication skills.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Weekend and holiday availability required.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.

Responsibilities

• Deliver 5-Star service at every interaction - phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.

Skills

Excellent communication

Multitasking

Sales mindset

POS systems

Microsoft Office

Tools

POS systems

Scheduling software

Microsoft Office

Job description

K9 Resorts in Madison, NJ is seeking a Full-Time Customer Service Representative to deliver 5-Star service to clients and their pets, handling phone, in-person, and email interactions while converting inquiries into reservations. You will lead tours of the luxury facility, upsell services, coordinate pet check-in/out, and maintain cleanliness; weekend/holiday availability is required and you will join a team that values passion for dogs and strong sales and communication skills.