Pet-Loving CSR: Flexible Scheduling at Luxury Resort

K9 Resorts; Succasunna (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with company participation

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts in Roxbury, NJ seeks a Full-Time Customer Service Representative to be the face of our luxury pet care brand. You will drive client experience, convert inquiries into reservations, and upsell services while engaging guests in tours of our resort.

We value a high-energy, team-driven individual with strong communication and multitasking skills, willing to work weekends and holidays. Training and employee perks accompany this role.

Qualifications

• Experience in customer service and sales preferred.
• Ability to work in a fast-paced, team-driven environment.
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication skills

Multitasking

Tech-savvy

Tools

POS systems

Scheduling software

Microsoft Office

Job description

K9 Resorts in Roxbury, NJ seeks a Full-Time Customer Service Representative to be the face of our luxury pet care brand. You will drive client experience, convert inquiries into reservations, and upsell services while engaging guests in tours of our resort.

We value a high-energy, team-driven individual with strong communication and multitasking skills, willing to work weekends and holidays. Training and employee perks accompany this role.