VIP Flight Concierge & Client Experience Lead

Flexjet LLC; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Flexjet is seeking an Owner Experience Concierge to serve as the primary contact for clientele, assisting flight crews and guests to fulfill their needs and exceed expectations. The Owner Experience Representative works under supervision to provide services for company operated aircraft and maintain a positive, professional environment.

Responsibilities include greeting clients, coordinating catering, transportation and entertainment requests, resolving issues with operations, and ensuring

Qualifications

• High school graduation
• Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred
• Ability to comprehend and perform basic math calculations with minimal errors
• Proficiency with Microsoft Office Suite Applications Word Excel & Outlook
• Knowledge of use and operation of standard office equipment
• Previous aviation experience desired

Responsibilities

• Provide world class service during every interaction with our clientele to develop and maintain long term relationships
• Greet clientele and crew members in a friendly professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations
• Check in and register clientele determine their specific needs and ensure proper follow up
• Coordinate customer service order requests including catering transportation entertainment reservations etc
• Work closely with operations internal departments to resolve conflicts and serve as an owner advocate when appropriate
• Ensure a pleasant and clean work environment and guest waiting areas
• Periodically inspect and organize facilities and replenish amenities and beverages
• Dispatch responsibilities such as coordinating services between crew members and line service personnel
• Transport crews and passengers to local hotels and or airport terminal as needed
• Initiating emergency response procedures when required
• Other duties as assigned

Skills

Customer service principles

Interpersonal skills

Attention to detail

Teamwork

Multitasking

Calm under pressure

Education

High school graduation

Experience in customer service

Aviation experience

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Flexjet is seeking an Owner Experience Concierge to serve as the primary contact for clientele, assisting flight crews and guests to fulfill their needs and exceed expectations. The Owner Experience Representative works under supervision to provide services for company operated aircraft and maintain a positive, professional environment.

Responsibilities include greeting clients, coordinating catering, transportation and entertainment requests, resolving issues with operations, and ensuring