VIP Private Aviation Concierge

Flexjet; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Flexjet is seeking a highly polished Owner Concierge to join our Owner Services team in Cleveland. As the primary point of contact for a portfolio of Owners, you will deliver a seamless, white-glove experience from booking through post-trip follow-up, coordinating complex itineraries and special touches that reflect the Flexjet brand.

The role requires luxury service expertise, meticulous attention to detail, and the ability to anticipate and fulfill the unique needs of high-net-worth clients.

Qualifications

• Impeccable communication and a polished, service-forward approach.
• Experience serving VIP or high-net-worth clients in luxury travel, hospitality, or private aviation.
• 2-4 years in private aviation, luxury hospitality, or concierge-level client service with team management and operational excellence.

Responsibilities

• Serve as the dedicated point of contact for Flexjet Owners, providing personalized, concierge-level service throughout their journey.
• Oversee end-to-end trip coordination, including itinerary planning, real-time updates, and day-of execution, ensuring every detail aligns with Owner preferences.
• Manage and resolve last-minute changes, delays, and service disruptions with discretion, urgency, and professionalism.
• Maintain detailed Owner profiles, ensuring all preferences, service history, and special considerations are meticulously documented.
• Deliver proactive, high-touch communication and real-time updates to instill confidence and peace of mind.
• Conduct pre-trip quality assurance checks to uphold Flexjet's white-glove standards.
• Collaborate with Sales, Operations, and Flight Control teams to ensure seamless service delivery and cohesive Owner experience.
• Lead the Owner journey from initial booking through billing, including both domestic and international travel.

Skills

Communication

Attention to detail

VIP client service

Team collaboration

Multitasking under pressure

Education

Associate's degree

2-4 years luxury/private aviation experience

Tools

Microsoft Office

CRM systems

Job description

Flexjet is seeking a highly polished Owner Concierge to join our Owner Services team in Cleveland. As the primary point of contact for a portfolio of Owners, you will deliver a seamless, white-glove experience from booking through post-trip follow-up, coordinating complex itineraries and special touches that reflect the Flexjet brand.

The role requires luxury service expertise, meticulous attention to detail, and the ability to anticipate and fulfill the unique needs of high-net-worth clients.