Luxury Online Customer Service Team Lead

Parfums Christian Dior; Jersey City (NJ); On-site; USD 47,000 - 54,000; Full time

Job summary

Parfums Christian Dior in Jersey City, NJ seeks a results-driven Team Leader to oversee a team of online beauty consultants in a luxury digital environment. You will coach, monitor KPIs, and ensure exceptional service quality while upholding the brand’s client-care standards.

Responsibilities include leading daily workflows, conducting performance reviews, and collaborating cross-functionally to optimize tools and processes.

Qualifications

• Proven experience managing client service teams in luxury or cosmetics.
• Background in luxury or cosmetics industry serving high-value clients.
• Proficient across all client communication channels (phone, email, chat, social).
• Strong commercial mindset to support product selection and drive conversions, especially remotely.
• Excellent communication skills, including storytelling and writing abilities.
• Deep understanding of luxury service standards and coaching teams to deliver them.

Responsibilities

• Lead, motivate, and support a team of online beauty consultants to achieve service, sales and performance targets.
• Conduct regular 1:1s, team huddles, and performance reviews with leadership.
• Set clear expectations, monitor productivity, and provide coaching and feedback.
• Manage daily workflow, schedules, and resource allocation to maintain service level targets.
• Prepare and deliver team performance reports and insights to leadership.

Skills

Team leadership

Customer service

Communication

Luxury cosmetics

Job description

Parfums Christian Dior in Jersey City, NJ seeks a results-driven Team Leader to oversee a team of online beauty consultants in a luxury digital environment. You will coach, monitor KPIs, and ensure exceptional service quality while upholding the brand’s client-care standards.

Responsibilities include leading daily workflows, conducting performance reviews, and collaborating cross-functionally to optimize tools and processes.