Luxury Online Customer Service Team Lead

LVMH Perfumes & Cosmetics; Jersey City (NJ); In loco; USD 45.000 - 52.000; Tempo pieno

Descrizione del lavoro

LVMH Inc. in Jersey City, NJ, seeks a dynamic Team Leader to oversee a luxury digital client service team. You will coach online beauty consultants, drive sales and performance, and ensure service excellence in a high-end environment.

Responsibilities include regular 1:1s, performance reviews, KPI tracking, and cross-functional collaboration to optimize tools and processes. A proven background in luxury cosmetics and multichannel communication is required; remote selling experience is a plus.

Competenze

• Proven experience managing client service teams with strong workflows.
• Background in luxury or cosmetics industry serving high-value clients.
• Proficient across all client communication channels and coaching.

Mansioni

• Lead, motivate, and support online beauty consultants to meet service, sales, and performance targets.
• Perform regular 1:1s, team huddles, and performance reviews with leadership.
• Track KPIs, identify training needs, and ensure quality standards are met.
• Collaborate with cross-functional teams to improve tools and processes.

Conoscenze

Team leadership

Customer service experience

Luxury cosmetics knowledge

Multichannel communication

Coaching & feedback

Descrizione del lavoro

LVMH Inc. in Jersey City, NJ, seeks a dynamic Team Leader to oversee a luxury digital client service team. You will coach online beauty consultants, drive sales and performance, and ensure service excellence in a high-end environment.

Responsibilities include regular 1:1s, performance reviews, KPI tracking, and cross-functional collaboration to optimize tools and processes. A proven background in luxury cosmetics and multichannel communication is required; remote selling experience is a plus.