Senior Director, Luxury Client Services Center – Americas

Brobston Group; Jersey City (NJ); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

Christian Dior Couture is seeking a Senior Director of Client Services Center in Jersey City to lead the Client Services Center across the Americas, driving service excellence, people development, and commercial results. This executive role reports to the VP, Digital and Omnichannel and requires a proven leadership background in high-end customer service.

The ideal candidate has a Bachelor's degree, 10+ years of leadership experience (luxury retail preferred), and a track record of managing

Qualifications

• Bachelor's degree required.
• At least 10 years of leadership or management experience, preferably in a customer service setting.
• In-house Client Services Center experience supporting a multichannel, multiproduct organization.
• Previous luxury retail experience preferred.

Responsibilities

• Lead the Client Services Center for Dior Americas across the US, Canada, Mexico, and Brazil, overseeing service excellence, people development, commercial performance, and operational execution.
• Partner with cross-functional teams and lead on-site management to exceed financial and KPI targets, uphold brand values in every client interaction, and strengthen brand loyalty and luxury positioning.

Skills

Leadership

Communication

Multitasking

Problem-solving

Customer service

Language skills

Education

Bachelor's degree

Job description

Christian Dior Couture is seeking a Senior Director of Client Services Center in Jersey City to lead the Client Services Center across the Americas, driving service excellence, people development, and commercial results. This executive role reports to the VP, Digital and Omnichannel and requires a proven leadership background in high-end customer service.

The ideal candidate has a Bachelor's degree, 10+ years of leadership experience (luxury retail preferred), and a track record of managing