Remote Online Luxury Beauty Advisor

Parfums Christian Dior; Jersey City (NJ); On-site; USD 34,000 - 41,000; Full time

Job summary

Parfums Christian Dior in Jersey City is seeking an Online Beauty Consultant to guide clients through their ecommerce journey with expert advice and seamless support across email, live chat, phone, and social media.

As an ambassador of the Dior brand, you will deliver personalized care, assist with orders and payments, and drive customer satisfaction while upholding luxury standards and CRM practices.

Qualifications

• Strong active listening and communication skills.
• Professional demeanor under pressure.
• Ability to tailor solutions and build trust.
• Commitment to first-call resolution and customer satisfaction.

Responsibilities

• Answer client requests across all channels (delivery, order status, personal data, complaints, inquiries).
• Assist clients during online purchasing and provide guidance on payments, navigation and issues.
• Provide personalized beauty advice to help select products.
• Support loyalty and CRM initiatives via emails and events.

Skills

Active listening

Clear communication

Professional demeanor

Build client relationships

First Call Resolution

Tools

Microsoft Office

Salesforce/SFSC

Job description

Parfums Christian Dior in Jersey City is seeking an Online Beauty Consultant to guide clients through their ecommerce journey with expert advice and seamless support across email, live chat, phone, and social media.

As an ambassador of the Dior brand, you will deliver personalized care, assist with orders and payments, and drive customer satisfaction while upholding luxury standards and CRM practices.