Operations & Insights Lead, Client Service

Parfums Christian Dior; Jersey City (NJ); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Parfums Christian Dior in New Jersey/ Jersey City is seeking an organized, analytical Assistant Manager to support the Client Service team. You will handle operational reporting, analytics, project coordination, cross-functional communication, and office administration.

You will partner with the Client Service Director to track priorities, drive efficiency, and enable team success with actionable insights and process improvements.

Competenze

• 2–4 years of experience in operations, business management, project management, analytics, or a related field.
• Strong analytical skills with ability to interpret data and provide meaningful business insights.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Proven ability to manage multiple projects and priorities simultaneously.
• Strong organizational, communication, and stakeholder coordination skills.
• Experience supporting executive-level presentations and business reviews.
• Ability to work effectively across functions and build strong working relationships.
• Experience in luxury retail, client service, e-commerce, or consumer goods environments preferred.
• Demonstrated ability to operate independently while supporting broader team objectives.

Mansioni

• Business Reporting & Analytics: prepare and maintain daily, weekly, monthly, quarterly, and annual reports.
• Develop KPI scorecards, dashboards, and presentation materials; provide actionable insights.
• Forecasting, workforce planning, and capacity tracking; ensure reporting accuracy.
• Project Management & Operations: coordinate cross-functional initiatives and track deliverables.
• Maintain project plans, status updates, risk logs, and operational workstreams.
• Implement new tools and processes with readiness planning; pursue improvements.
• Cross-Functional Coordination & Communication: liaise between Client Service and internal partners.
• Coordinate meetings, reviews, and leadership presentation logistics; maintain SOPs and docs.
• Office Operations & Employee Experience: manage supplies, facilities, expenses, and events.
• Support budgeting, invoices, onboarding logistics, and employee engagement initiatives.
• Continuous Improvement & Organizational Support: identify process improvements and support change efforts.
• Provide ad hoc analysis and actionable recommendations to leadership; execute team initiatives.

Conoscenze

Analytical skills

Organization

Stakeholder coordination

Executive presentations

Strumenti

Microsoft Excel

PowerPoint

Descrizione del lavoro

Parfums Christian Dior in New Jersey/ Jersey City is seeking an organized, analytical Assistant Manager to support the Client Service team. You will handle operational reporting, analytics, project coordination, cross-functional communication, and office administration.

You will partner with the Client Service Director to track priorities, drive efficiency, and enable team success with actionable insights and process improvements.