Remote Luxury Beauty Consultant

LVMH Perfumes & Cosmetics; Jersey City (NJ); Remote; USD 34,000 - 41,000; Full time

Job summary

Parfums Christian Dior, part of the LVMH family, seeks an Online Beauty Consultant to deliver personalized care across email, live chat, phone, and social channels. You will guide clients through the e-commerce journey, provide tailored beauty advice, and handle post-purchase support while upholding the brand’s standards of excellence.

As a brand ambassador, you will elevate the client experience, drive online sales, and build lasting relationships through proactive, solution‑oriented service in

Qualifications

• Strong active listening and ability to tailor solutions.
• Clear, concise communication; adapt to the client’s style.
• Maintain professionalism and emotional composure in challenging interactions.
• Builds trust-based relationships with clients.
• Commitment to First Call Resolution and client satisfaction.

Responsibilities

• Provide multi-channel support (email/live chat/phone/social) to client requests.
• Assist clients through the online purchasing journey and resolve issues.
• Offer personalized beauty advice to guide product selection.
• Maintain client loyalty and CRM-related inquiries and events.
• Record interactions accurately and follow up on unresolved issues.
• Process orders and requests promptly while upholding brand standards.

Skills

Client service

Active listening

Communication

Problem solving

Teamwork

Tools

Salesforce

MS Office

Job description

Parfums Christian Dior, part of the LVMH family, seeks an Online Beauty Consultant to deliver personalized care across email, live chat, phone, and social channels. You will guide clients through the e-commerce journey, provide tailored beauty advice, and handle post-purchase support while upholding the brand’s standards of excellence.

As a brand ambassador, you will elevate the client experience, drive online sales, and build lasting relationships through proactive, solution‑oriented service in