Luxury Online Customer Service Team Lead (6-Month)

Christian-Dior; Jersey City (NJ); On-site; USD 46,000 - 53,000; Full time

Job summary

Christian Dior Parfums in Jersey City, NJ is hiring a Team Leader to oversee a team of online beauty consultants in a luxury digital environment. You will coach, inspire, and drive performance to meet service and sales KPIs while upholding the brand's elevated standards.

The six-month temporary, full-time role requires coaching 1:1s, team huddles, and coordinating with cross-functional teams to optimize tools and processes.

Qualifications

• Proven experience managing client service teams in luxury or cosmetics.
• Strong communication skills and ability to coach teams to high standards.
• Experience with cross-channel customer service (phone, email, chat, social).

Responsibilities

• Lead, motivate, and support an online beauty consultant team to hit service and sales targets.
• Conduct regular 1:1s, team huddles, and performance reviews with leadership.
• Set clear expectations, monitor productivity, and provide coaching and feedback.
• Foster a positive, inclusive, high-performance team culture.
• Track and analyze KPIs (response time, customer satisfaction, resolutions).
• Manage daily workflow, schedules, and escalation handling.

Skills

Team leadership

Customer service

Luxury brand know-how

Multi-channel comms

Coaching & feedback

Job description

Christian Dior Parfums in Jersey City, NJ is hiring a Team Leader to oversee a team of online beauty consultants in a luxury digital environment. You will coach, inspire, and drive performance to meet service and sales KPIs while upholding the brand's elevated standards.

The six-month temporary, full-time role requires coaching 1:1s, team huddles, and coordinating with cross-functional teams to optimize tools and processes.