Luxury On-Site Meetings Concierge & Event Lead

Hei Hotels Inc.; Braselton (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Discount hotel stays

Discount spa services

Discount golf

Discount food and beverage

Discount retail

Access to YouDecide program

Job summary

Chateau Elan Winery & Resort in Braselton, GA, seeks a Meetings & Events Concierge to manage in-house groups, meetings, and special events as the on-site liaison between clients and resort operations. You will deliver exceptional service through proactive communication, meticulous planning, and visible on-site leadership to ensure an outstanding client and guest experience.

The role requires at least 1 year in convention services or related hospitality, a High School Diploma or equivalent, and

Qualifications

• Minimum of one year of experience in Convention Services, Catering Sales, Conference Services, Event Management, or a related hospitality field.
• High School Diploma or equivalent; Bachelor's Degree in Hospitality, Business, or Communications preferred.
• Working knowledge of hotel sales, catering, and event management systems, including CI/TY, Delphi, Envision, or similar platforms.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Strong understanding of hotel operations, banquet services, meeting space management, and luxury guest service standards.
• Excellent verbal and written communication skills with ability to interact with clients, guests, vendors, and team members at all levels.
• Exceptional organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexible schedule with availability to work evenings, weekends, and holidays as business demands require.

Responsibilities

• Assist the CS Managers as the on-site point of contact during assigned groups, meetings, and events, ensuring seamless on-site execution of program requirements.
• Provide exceptional service throughout every stage of the execution of the event and act as a trusted on-site resource for clients, meeting planners, and internal departments.
• Remains in constant communication with the CS Manager, Banquet and Culinary teams and act as an additional resource for the customer for changes on Event Orders (BEOs), floor plans, timelines, and event specifications to ensure flawless execution and operational readiness.
• Conduct daily walkthroughs of assigned event spaces prior to client arrival to verify room setup, cleanliness, signage, audiovisual requirements, food and beverage arrangements, and all event details against approved plans.
• Identify and proactively address setup discrepancies, operational concerns, or service gaps, coordinating corrective action with Banquets and other resort departments before client arrival.
• Maintain a visible presence throughout assigned events, actively monitoring execution and resolving issues before they impact the guest experience.
• Meet with clients and meeting planners daily during programs to confirm satisfaction, address concerns, and identify evolving needs.
• Along with the CS Manager, the Meeting Concierge serve as the liaison between clients and all resort operational departments, ensuring requests, changes, and communications are conveyed accurately and efficiently.
• Communicate significant event updates including attendance fluctuations, timing adjustments, setup modifications, special requests, or other operational impacts to appropriate departments in a timely manner.
• Ensure all event signage is accurate, professionally displayed, and strategically positioned to effectively guide attendees throughout the resort.
• Conduct site inspections on behalf of remote sales managers and support resort sales efforts as needed.
• Anticipate guest and client needs while exercising sound judgment, professionalism, and poise under pressure.
• Provide detailed shift-end recaps documenting client feedback, operational updates, service recoveries, outstanding items, follow-up commitments, and critical information for subsequent shifts.
• Respond promptly and professionally to guest, group, and client inquiries while maintaining the highest standards of hospitality.
• Follow all company safety, security, and operational procedures, including reporting maintenance concerns, safety hazards, incidents, and accidents.
• Maintain regular attendance and scheduling flexibility based on business needs.
• Perform additional duties and responsibilities as assigned.

Skills

Event planning

Client relations

Communication

Organization

Multitasking

On-site hospitality

Microsoft Office

Problem solving

Education

High School Diploma or equivalent

Bachelor's Degree in Hospitality

Bachelor's Degree in Business

Bachelor's Degree in Communications

Tools

CI/TY

Delphi

Envision

Event management systems

Job description

Chateau Elan Winery & Resort in Braselton, GA, seeks a Meetings & Events Concierge to manage in-house groups, meetings, and special events as the on-site liaison between clients and resort operations. You will deliver exceptional service through proactive communication, meticulous planning, and visible on-site leadership to ensure an outstanding client and guest experience.

The role requires at least 1 year in convention services or related hospitality, a High School Diploma or equivalent, and