Luxury Events Concierge On Site Meetings Lead

HEI Hotels & Resorts; Braselton (GA); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount hotel stays

Discount spa

Discount golf

Discount food and beverage

Discount retail

YouDecide discounts

Descripción de la vacante

Chateau Élan Winery & Resort in the north Georgia foothills is seeking a Convention Services professional to manage in-house groups and events, serving as the on-site liaison between clients and resort operations.

You will drive proactive communication, meticulous planning, and seamless coordination to ensure an outstanding guest experience across Banquets, Culinary, and multiple departments.

Formación

• Minimum of one (1) year of experience in Convention Services, Catering Sales, Conference Services, Event Management, or a related hospitality field.
• High School Diploma or equivalent required; Bachelor’s Degree in Hospitality, Business, Communications, or a related field preferred.
• Working knowledge of hotel sales, catering, and event management systems, including CI/TY, Delphi, Envision, or similar platforms.

Responsabilidades

• Assist the CS Managers as the on-site point of contact during assigned groups, meetings, and events, ensuring seamless on-site execution of program requirements.
• Provide exceptional service throughout every stage of the execution of the event and act as a trusted on-site resource for clients, meeting planners, and internal departments.
• Remains in constant communication with the CS Manager, Banquet and Culinary teams and act as an additional resource for the customer for changes on Event Orders (BEOs), floor plans, timelines, and event specifications to ensure flawless execution and operational readiness.
• Conduct daily walkthroughs of assigned event spaces prior to client arrival to verify room setup, cleanliness, signage, audiovisual requirements, food and beverage arrangements, and all event details against approved plans.
• Identify and proactively address setup discrepancies, operational concerns, or service gaps, coordinating corrective action with Banquets and other resort departments before client arrival.
• Maintain a visible presence throughout assigned events, actively monitoring execution and resolving issues before they impact the guest experience.
• Meet with clients and meeting planners daily during programs to confirm satisfaction, address concerns, and identify evolving needs.
• Along with the CS Manager, the Meeting Concierge serve as the liaison between clients and all resort operational departments, ensuring requests, changes, and communications are conveyed accurately and efficiently.

Conocimientos

Event coordination

Guest service

Communication

Time management

Teamwork

Educación

High School Diploma or equivalent

Bachelor’s degree preferred

Herramientas

CI/TY

Delphi

Envision

Microsoft Office

Descripción del empleo

Chateau Élan Winery & Resort in the north Georgia foothills is seeking a Convention Services professional to manage in-house groups and events, serving as the on-site liaison between clients and resort operations.

You will drive proactive communication, meticulous planning, and seamless coordination to ensure an outstanding guest experience across Banquets, Culinary, and multiple departments.