Luxury NYC Concierge — Bespoke Guest Services

Hyatt; New York (NY); On-site; USD 47,000 - 56,000; Full time

Job summary

Hyatt in New York seeks a concierge to provide guests with general services, answer questions, and make detailed reservations or recommendations.

You will arrange transportation, confirm entertainment and theatre tickets, and offer informed advice on shopping, dining, and local venues.

The role requires multilingual abilities, knowledge of NYC transit and hotspots, plus excellent communication, problem solving, and guest service orientation.

Qualifications

• Multilingual with ability to converse in several languages.
• Knowledge of NYC social, cultural, dining, entertainment scenes.
• Familiarity with NYC transit options and directions.
• Excellent written and verbal communication skills.

Responsibilities

• Provide accurate and timely information on NYC locations and events.
• Make and confirm travel arrangements for guests (theatre, transport, etc.).
• Respond to guest requests for special arrangements or services.
• Coordinate with in-house teams to fulfill guest needs.
• Advise on entertainment and ticket availability, seating, and purchases.

Skills

Multilingual communication

Knowledge of NYC hotspots

Familiarity with NYC transit

Excellent communication skills

Guest service orientation

Problem solving

Teamwork

Education

Hospitality degree

Les Clefs d’Or membership

Tools

MS Office

CRM software

Job description

Hyatt in New York seeks a concierge to provide guests with general services, answer questions, and make detailed reservations or recommendations.

You will arrange transportation, confirm entertainment and theatre tickets, and offer informed advice on shopping, dining, and local venues.

The role requires multilingual abilities, knowledge of NYC transit and hotspots, plus excellent communication, problem solving, and guest service orientation.