Luxury Hotel Concierge: Elevate Guest Experiences

Loews Hotels & Co; City of Rochester (NY); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid time off

Tuition Reimbursement

Complimentary meals in Team Member Caf

Team Member Hotel Rates

Job summary

Loews Regency New York Hotel on Park Avenue seeks a warm, engaging Concierge to be the heartbeat of our guest experience, delivering personalized service, anticipating needs, and creating unforgettable moments.

You will combine deep knowledge of the property and destination with a proactive, solution-oriented approach that turns ordinary stays into extraordinary experiences, collaborating across departments to consistently exceed guest expectations.

Qualifications

• High School Diploma or relevant work experience required.
• Minimum of two (2) year guest service experience in hotel hospitality preferred.
• Certification for Concierge Professional preferred.

Responsibilities

• Greet guests warmly and professionally, setting the tone for an exceptional stay.
• Provide detailed information about hotel amenities, services, and local attractions.
• Make dining, theater, tour, travel, and other arrangements tailored to guest preferences.
• Assist with transportation, childcare, and other special requests.
• Research and provide timely, personalized recommendations to enhance the guest experience.
• Maintain the Concierge desk and lobby area to ensure a welcoming environment.
• Build and maintain resources and contacts to offer up-to-date information on local events and activities.
• Answer guest inquiries and communications in accordance with Loews Hotels standards.
• Conduct hotel tours, showcasing property history and features.

Skills

Hospitality Enthusiast

Proactive Problem Solver

Clear Communicator

Detail-Oriented Multitasker

Adaptable Team Player

Education

High School Diploma or relevant work experience

Tools

Opera System

Job description

Loews Regency New York Hotel on Park Avenue seeks a warm, engaging Concierge to be the heartbeat of our guest experience, delivering personalized service, anticipating needs, and creating unforgettable moments.

You will combine deep knowledge of the property and destination with a proactive, solution-oriented approach that turns ordinary stays into extraordinary experiences, collaborating across departments to consistently exceed guest expectations.