Concierge

Hyatt Hotels Corporation; New York (NY); On-site; USD 47,000 - 56,000; Full time

Job summary

Hyatt Hotels Corporation seeks a skilled Concierge to assist guests with travel arrangements, local information, and personalized recommendations in New York City. You will coordinate with teams to fulfill requests, arrange transportation, and provide expert guidance on entertainment and dining options.

The role requires familiarity with NYC transit, excellent communication, and prior concierge experience in a luxury property.

Qualifications

• NYC transit familiarity and ability to navigate the city.
• Excellent written and verbal communication skills are essential.
• One-year concierge experience in a NYC property is required.
• Prior experience in a luxury/lifestyle property is preferred.
• Knowledge of Opera or MS Shift is desirable.

Responsibilities

• Provide accurate and timely information on NYC and local venues.
• Arrange travel and transportation options for guests (bus, rail, air, limousine).
• Respond to guest requests for special arrangements or services.
• Coordinate with in-house and external services to fulfill guest needs.
• Provide recommendations on shopping, dining, and entertainment in NYC.

Skills

Excellent written and verbal comms

One-year concierge experience NYC

Luxury/lifestyle property experience

Knowledge of Opera or MS Shift

Familiarity with NYC transit

Knowledge of NYC public transport

Tech savviness

Education

Hospitality Degree

Tools

Opera PMS software

MS Shift

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Concierge are responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Responsible for providing guests with general services and for fulfilling reasonable requests in a prompt and courteous manner. Other duties as required.

Job Functions:

• Provide accurate and timely information on New York City (Where it is, how to get there, how to find it…)
• Makes and confirms travel arrangements for guests, including buses, railroad, airline, limousine, etc.
• Respond to guest request for special arrangements or services.
• Review logs to make sure arrangements are executed
• Knows and provides information on entertainment such as ticket availability for theater or sporting events, seating layouts, procurement procedures for these events, and purchase for guests as necessary.
• Offers guests’ accurate advice and information on all kinds of shopping including clothing, jewelry, appliances, books, records, musical instruments, collectibles, etc,
• Arranges secretarial personnel, interpreters, guides, messengers, sitters, nannies, etc., for guests upon request.
• Rents cars, typewriters, furniture, office space, formal clothing, wheelchairs, health relates items, strollers, etc. for hotel guests.
• Acts as liaison between the guest and other in-house services or outside venues and services.
• Provides portentous information about NYC’s institutions (consulates, financial institutions, etc.), cultural institutions, attractions and other venues.
• Interacts with bellman, front desk, mail desk and doorman to ensure the guest satisfaction.

Qualifications:

Familiarity with NYC transit (subway, bus, taxi, directions, etc.)

Excellent written and verbal communication skills

One-year hotel concierge experience in a NYC property

Prior experience in a luxury/lifestyle property

Hospitality Degree

Knowledge of Opera or MS shift

Knowledge, Skills and Abilities:

Service Orientation (Measuring concerns for guest or customer satisfactions.)

• Knowledge of modes of transportation including: rates, accommodations, and availability, etc., and social and cultural events regularly available in New York City.
• Knows stores, restaurants, and general services in the area.
• Familiar with art, travel, and languages.
• Good knowledge of NYC public transportations.
• Aware of the new art shows and events in the City.

Group Process & Team Building (Measuring needs for collaboration, affiliation, and teamwork.)

• Capable of working closely within a group, supporting team members, and following up on group tasks.
• Also able to work independently without supervision.

Problem Solving (Measuring abilities to think strategically, to create solutions to complex situations.)

• Capable of working under pressure, meeting deadlines, and providing prompt service.
• Multitasking.
• Capable of finding creative solutions to problem at hand.

Ethical Awareness (Measuring concerns of fairness, equity, integrity, and ethics.)

Leadership (Measuring big picture orientation, vision and goal setting.)

Self-Efficacy (Measuring aspects of confidence, independence, and self-direction.)

Creativity (Measuring aspects of innovation, creativity and curiosity.)

Sensitivity to Diversity (Measuring sensitivities to individual cultural and ethnic differences.)

Computer Skills

• Must be computer literate, and able to use pc, internet and e-mail for administrative manner and for guests. Tech savvy.

Creativity (Measuring aspects of innovation, creativity and curiosity.)

• Should be creative, and constantly research up to date information for guest services.

Problem Solving (Measuring abilities to think strategically, to create solutions to complex situations.)

• Capable of following Meridien procedures and policies, while providing guests with required services.

Service Orientation (Measuring concerns for guest or customer satisfaction.)

• Capable of communicating effectively in English and another language.

Salary Range: $33.86 to $40.31 Per hour

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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