NYC Luxury Concierge: Guest Services Pro

Hyatt Hotels Corporation; New York (NY); On-site; USD 47,000 - 56,000; Full time

Job summary

Hyatt Hotels Corporation seeks a skilled Concierge to assist guests with travel arrangements, local information, and personalized recommendations in New York City. You will coordinate with teams to fulfill requests, arrange transportation, and provide expert guidance on entertainment and dining options.

The role requires familiarity with NYC transit, excellent communication, and prior concierge experience in a luxury property.

Qualifications

• NYC transit familiarity and ability to navigate the city.
• Excellent written and verbal communication skills are essential.
• One-year concierge experience in a NYC property is required.
• Prior experience in a luxury/lifestyle property is preferred.
• Knowledge of Opera or MS Shift is desirable.

Responsibilities

• Provide accurate and timely information on NYC and local venues.
• Arrange travel and transportation options for guests (bus, rail, air, limousine).
• Respond to guest requests for special arrangements or services.
• Coordinate with in-house and external services to fulfill guest needs.
• Provide recommendations on shopping, dining, and entertainment in NYC.

Skills

Excellent written and verbal comms

One-year concierge experience NYC

Luxury/lifestyle property experience

Knowledge of Opera or MS Shift

Familiarity with NYC transit

Knowledge of NYC public transport

Tech savviness

Education

Hospitality Degree

Tools

Opera PMS software

MS Shift

Job description

Hyatt Hotels Corporation seeks a skilled Concierge to assist guests with travel arrangements, local information, and personalized recommendations in New York City. You will coordinate with teams to fulfill requests, arrange transportation, and provide expert guidance on entertainment and dining options.

The role requires familiarity with NYC transit, excellent communication, and prior concierge experience in a luxury property.