Luxury Concierge — Curate Unforgettable NYC Experiences

The Fifth Avenue Hotel; New York (NY); On-site; USD 35,232 - 50,179; Full time

Job summary

The Fifth Avenue Hotel in New York, NY is seeking a dedicated Hotel Concierge to provide exceptional service to guests. In this role, you will serve as the hotel’s ambassador, ensuring a memorable experience by anticipating guest needs and making tailored recommendations.

Candidates should have strong customer service experience, a knowledge of New York City, and exceptional communication skills. The position offers a flexible schedule and the opportunity to work in a prestigious environment.

Qualifications

• Prior customer service experience required; luxury hospitality experience strongly preferred.
• Strong knowledge of New York City, including cultural landmarks, dining, retail, and events.
• Ability to multitask and thrive in a dynamic, fast-paced environment.

Responsibilities

• Greet and engage guests with professionalism.
• Offer expert guidance on local attractions and events.
• Secure dining reservations and arrange transportation.
• Fulfill guest requests and coordinate bespoke services.
• Maintain awareness of guest feedback.

Skills

Customer service experience

Knowledge of New York City

Exceptional communication skills

Ability to multitask

Education

High school diploma or equivalent

Job description

The Fifth Avenue Hotel in New York, NY is seeking a dedicated Hotel Concierge to provide exceptional service to guests. In this role, you will serve as the hotel’s ambassador, ensuring a memorable experience by anticipating guest needs and making tailored recommendations.

Candidates should have strong customer service experience, a knowledge of New York City, and exceptional communication skills. The position offers a flexible schedule and the opportunity to work in a prestigious environment.