Luxury Hotel Concierge: Create Unforgettable Stays

Loews Hotels & Co; New York (NY); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid sick days

Paid vacation

Employee meals

Job summary

Loews Regency New York Hotel seeks a warm, proactive Concierge to enhance the guest experience on the Upper East Side. You will greet guests, share local recommendations, and arrange dining, theater, tours, and transportation with a proactive, solution‑oriented approach.

Ideal candidates have 1+ year guest service experience, strong communication, and the ability to multitask across departments while maintaining a welcoming lobby presence.

Qualifications

• High School Diploma or relevant work experience.
• Experience with Property Management System, Opera preferred.
• Ability to stand and walk for long periods of time.

Responsibilities

• Greet guests warmly and professionally, setting the tone for an exceptional stay.
• Provide detailed information about hotel amenities, services, and local attractions.
• Make dining, theater, tour, travel, and other arrangements tailored to guest preferences.
• Assist with transportation, childcare, and other special requests.
• Research and provide timely, personalized recommendations to enhance the guest experience.
• Maintain the Concierge desk and lobby area to ensure a welcoming environment.
• Build and maintain resources and contacts to offer up-to-date information on local events and activities.
• Answer guest inquiries and communications in accordance with Loews Hotels standards.
• Conduct hotel tours, showcasing property history and features.

Skills

Hospitality Enthusiast

Proactive Problem Solver

Clear Communicator

Detail-Oriented Multitasker

Adaptable Team Player

Education

High School Diploma or equivalent

Tools

Opera System

Job description

Loews Regency New York Hotel seeks a warm, proactive Concierge to enhance the guest experience on the Upper East Side. You will greet guests, share local recommendations, and arrange dining, theater, tours, and transportation with a proactive, solution‑oriented approach.

Ideal candidates have 1+ year guest service experience, strong communication, and the ability to multitask across departments while maintaining a welcoming lobby presence.