Luxury Lounge Runner - Guest Experience Advocate

SmartRecruiters, Inc.; New Orleans (LA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Discounted stays across Fairmont & Ref

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off and Holiday Pay

Employee Dining Program

Job summary

Fairmont New Orleans is seeking a Lobby Lounge Runner to support servers and improve guest experiences in a luxury hotel setting. You will deliver orders, maintain service stations, and assist with daily lounge operations while upholding high standards of service.

The ideal candidate brings hospitality experience, strong communication, and a positive, service-oriented attitude, with the ability to work evenings, weekends, and holidays in a fast-paced environment.

Qualifications

• Previous restaurant, food runner, banquet, hotel, or hospitality experience preferred.
• Luxury hotel or upscale dining experience is an asset.
• Strong communication and teamwork skills.
• Excellent attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Ability to remain composed and professional during busy service periods.
• Positive, energetic, and service-oriented attitude.
• Professional appearance and polished demeanor required.
• Ability to follow instructions and service procedures consistently.
• Ability to work flexible schedules including evenings, weekends, holidays, and extended shifts.
• Must be legally authorized to work in the United States.
• Must possess or be able to obtain required Louisiana food safety certifications.

Responsibilities

• Support Servers in delivering seamless, professional, and engaging guest experiences
• Deliver food and beverage orders promptly, accurately, and according to presentation standards
• Verify orders for accuracy, completeness, presentation, temperature, and special requests before delivery
• Maintain knowledge of the Lobby Lounge food and beverage menu, including ingredients, allergens, preparation methods, and daily offerings
• Communicate special requests, dietary restrictions, and allergies accurately to the appropriate team members
• Assist Servers with clearing, resetting, and maintaining guest tables
• Remove used plates, glassware, utensils, and service items promptly and safely
• Maintain cleanliness and organization of service stations, dining areas, bar areas, and guest pathways
• Stock service stations with glassware, silverware, napkins, condiments, menus, and other supplies
• Assist with transporting trays, food, beverages, dishware, and service equipment safely
• Communicate effectively with Servers, Bartenders, Culinary, Stewarding, Hosts, and leadership
• Assist with VIP experiences, special occasions, events, and high-volume service
• Respond promptly and professionally to guest requests
• Escalate guest concerns or service issues appropriately to Servers or leadership
• Maintain knowledge of Fairmont New Orleans amenities, services, dining outlets, and events
• Assist with opening and closing duties, side work, stocking, cleaning, and resetting the Lounge
• Follow all food safety, sanitation, health, and workplace safety procedures
• Maintain a polished and professional appearance
• Uphold Fairmont New Orleans luxury hospitality standards
• Perform additional duties as assigned

Skills

Strong communication

Teamwork

Attention to detail

Fast-paced

Professional appearance

Job description

Fairmont New Orleans is seeking a Lobby Lounge Runner to support servers and improve guest experiences in a luxury hotel setting. You will deliver orders, maintain service stations, and assist with daily lounge operations while upholding high standards of service.

The ideal candidate brings hospitality experience, strong communication, and a positive, service-oriented attitude, with the ability to work evenings, weekends, and holidays in a fast-paced environment.