Luxury Dining Runner — Elevate Guest Experience

FAIRMONT; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted stays across Fairmont &

Meals and Dining Program

Job summary

Fairmont New Orleans’ Delmonico Steakhouse is seeking a dynamic Runner to support servers and culinary teams in delivering an elevated dining experience. You will transport orders, verify accuracy, and maintain pristine service areas while upholding luxury hospitality standards.

Ideal candidates have a passion for fine dining, strong teamwork, and a flexible schedule to cover mornings, evenings, weekends, and holidays in a fast-paced, high-volume setting.

Responsibilities

• Support Servers in delivering a seamless, polished, professional, and engaging dining experience consistent with Delmonico Steakhouse and Fairmont New Orleans standards
• Deliver food orders from the kitchen to guests promptly, accurately, and with careful attention to presentation, temperature, quality, and timing
• Verify food orders for accuracy, completeness, proper presentation, appropriate accompaniments, and special requests prior to delivery
• Demonstrate knowledge of the Delmonico Steakhouse menu, including premium cuts of beef, signature dishes, sauces, garnishes, ingredients, preparation methods, and daily offerings
• Maintain knowledge of food allergies, dietary restrictions, and ingredient information to confidently support guest and Server inquiries
• Understand and communicate steak temperatures, accompaniments, sauces, and other menu components when assisting with food delivery
• Demonstrate knowledge of the culinary philosophy behind Delmonico Steakhouse and Chef Emeril Lagasse's approach to elevated New Orleans cuisine
• Assist with food and beverage service while ensuring established steps of service and operational standards are consistently maintained
• Anticipate guest needs and provide attentive, thoughtful, and personalized service throughout the dining experience
• Respond promptly and professionally to guest requests and communicate questions or service concerns to the appropriate Server or leader
• Assist Servers with pre-bussing, clearing, resetting, and maintaining dining tables with precision and attention to detail
• Clear and safely transport dirty dishes, glassware, utensils, and other service items from dining areas to designated kitchen and stewarding locations
• Replace soiled linens and properly reset tables with silverware, glassware, napkins, and other service items according to Delmonico Steakhouse standards
• Assist with the proper presentation and placement of plates, flatware, condiments, sauces, and other accompaniments
• Maintain cleanliness, organization, and appropriate stock levels at expo lines, service stations, dining rooms, and designated back-of-house pathways throughout service
• Communicate effectively with Servers, Culinary, Stewarding, and other Food & Beverage colleagues to ensure smooth service flow and timely food delivery
• Work closely with the Culinary team to ensure proper communication of special requests, allergies, modifications, and timing requirements
• Assist with carrying trays, dishware, utensils, condiments, beverage items, and service equipment safely throughout operational areas
• Support the execution of a polished and coordinated service during high-volume periods while maintaining composure and attention to detail
• Assist with VIP dining experiences, special occasions, private events, and other elevated guest experiences as assigned
• Support restaurant, lounge, rooftop, banquet, and special event operations as operationally required
• Maintain familiarity with Fairmont New Orleans services, amenities, outlets, events, and local attractions to assist with guest inquiries
• Follow all food safety, sanitation, health, responsible alcohol service, and workplace safety policies and procedures
• Maintain a clean, professional, and polished appearance consistent with Fairmont New Orleans and Delmonico Steakhouse standards
• Assist with opening and closing duties, side work, stocking, cleaning, and other operational responsibilities as assigned
• Consistently demonstrate teamwork, professionalism, discretion, and a commitment to exceeding guest expectations
• Uphold the culinary and hospitality standards associated with Chef Emeril Lagasse, Delmonico Steakhouse, and Fairmont New Orleans
• Perform additional duties as assigned to support operational excellence

Job description

Fairmont New Orleans’ Delmonico Steakhouse is seeking a dynamic Runner to support servers and culinary teams in delivering an elevated dining experience. You will transport orders, verify accuracy, and maintain pristine service areas while upholding luxury hospitality standards.

Ideal candidates have a passion for fine dining, strong teamwork, and a flexible schedule to cover mornings, evenings, weekends, and holidays in a fast-paced, high-volume setting.