Luxury Jewelry Sales Supervisor | Clienteling & Leadership

Leap; West Hollywood (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Commission eligible

Starting 2% commission

Up to 4% commission

Medical, dental, and vision benefits

401(k)

PTO

Job summary

Leap is seeking a passionate Sales Supervisor for the Grown Brilliance boutique at Tysons Corner. You will lead a luxury retail team, drive sales performance, and deliver personalized client service while elevating the store experience.

As a key leader, you will coach associates, implement clienteling strategies, oversee daily operations, and ensure brand standards. The role offers commission-eligible pay with a starting 2% and up to 4% based on performance, plus comprehensive Leap perks.

Qualifications

• 2+ years of luxury, premium, or specialty retail experience with a strong track record of delivering exceptional customer experiences.
• Proven success in relationship-based selling, clienteling, and achieving individual and team sales goals.
• Demonstrated ability to coach, motivate, and support team members in a fast-paced retail environment.
• Strong product storytelling skills with the ability to educate clients and create meaningful connections.
• Professional presence with the ability to engage clients and resolve concerns with empathy and sound judgment.
• Strong organizational skills and attention to detail with the ability to support operational excellence.
• Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

Responsibilities

• Lead the team in achieving daily sales goals and key performance metrics through active coaching, floor leadership, and strong selling behaviors.
• Monitor business performance throughout the day, identifying opportunities and adjusting priorities to maximize results.
• Reinforce product knowledge, storytelling, and personalized selling techniques to elevate the customer experience.
• Create meaningful customer connections through authentic engagement, product expertise, and personalized service.
• Coach associates to deliver thoughtful recommendations and experiences that drive customer loyalty and repeat business.
• Serve as a trusted leader on the sales floor by providing coaching, feedback, recognition, and ongoing support to develop a high-performing team.
• Partner with store leadership to onboard new team members, reinforce training, and foster a culture of accountability and collaboration.
• Serve as Leader on Duty by overseeing daily store execution and ensuring the team is prepared to deliver an exceptional customer experience.
• Execute brand standards across visual merchandising, inventory management, shipment processing, and daily operations while maintaining compliance with company policies.
• Support store events, activations, new store openings, and market initiatives as needed.
• KPIs include Sales Leadership & Business Performance, Customer Experience & Brand Loyalty, Team Engagement & Development, Operational Excellence

Skills

Luxury retail

Clienteling

Coaching

Product storytelling

CRM tools

Tools

Endear

Shopify

Slack

Google Workspace

Job description

Leap is seeking a passionate Sales Supervisor for the Grown Brilliance boutique at Tysons Corner. You will lead a luxury retail team, drive sales performance, and deliver personalized client service while elevating the store experience.

As a key leader, you will coach associates, implement clienteling strategies, oversee daily operations, and ensure brand standards. The role offers commission-eligible pay with a starting 2% and up to 4% based on performance, plus comprehensive Leap perks.