Luxury Jewelry Sales Lead | Client Relationships

Leap Inc; Washington (District of Columbia); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Commission eligible: 2–4% starting; up

Medical, dental, and vision benefits

Employee Assistance Program

401(k)

PTO accrual

Employee discount

Job summary

Grown Brilliance, powered by Leap Platform, seeks a passionate Sales Supervisor to lead a luxury boutique and drive exceptional client experiences. You will coach associates, coach to sales excellence, and foster personalized client relationships through appointment selling and proactive outreach.

You will champion product storytelling, use Endear and other tools to deepen client engagement, and collaborate with leadership to execute store priorities while maintaining brand standards and a

Qualifications

• 2+ years of luxury, premium, or specialty retail experience with a strong track record of delivering exceptional customer experiences.
• Proven success in relationship-based selling, clienteling, and achieving individual and team sales goals.
• Demonstrated ability to coach, motivate, and support team members in a fast-paced retail environment.
• Strong product storytelling skills with the ability to educate clients and create meaningful connections.
• Professional presence with the ability to confidently engage clients and resolve concerns with empathy and sound judgment.

Responsibilities

• Lead from the sales floor by delivering personalized, relationship-driven selling experiences.
• Build meaningful client relationships through appointment selling, proactive outreach, and thoughtful follow-up.
• Leverage product knowledge and storytelling to educate clients and create confidence throughout the purchase journey.
• Support the team in achieving sales goals through coaching, collaboration, and strong selling behaviors.
• Utilize CRM tools to strengthen client engagement and encourage repeat business.

Skills

Luxury retail

Clienteling

Coaching

Product storytelling

CRM use

Tools

Endear

Shopify

Slack

Google Workspace

Job description

Grown Brilliance, powered by Leap Platform, seeks a passionate Sales Supervisor to lead a luxury boutique and drive exceptional client experiences. You will coach associates, coach to sales excellence, and foster personalized client relationships through appointment selling and proactive outreach.

You will champion product storytelling, use Endear and other tools to deepen client engagement, and collaborate with leadership to execute store priorities while maintaining brand standards and a