Luxury Jewelry Consultant - In-Store & Virtual Expert

Brilliant Earth; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Employee Discounts

401k match

Paid Time Off

Parental Leave

Medical, Dental, and Vision

Job summary

Brilliant Earth is seeking a Luxury Sales Associate (Jewelry Consultant) in Washington, DC to guide customers through in‑person and virtual appointments, phones, or live chat, delivering a personalized luxury experience while meeting sales targets. The role is full‑time and in‑person at our DC showroom, with an hourly compensation budget of $22–$24.

Responsibilities include guiding purchases, handling high lead volumes, post‑sale follow‑ups, appointment confirmations, and using ERP systems to

Qualifications

• Experience in luxury retail or premium jewelry preferred.
• Strong sales orientation with ability to meet revenue targets.
• Excellent communication and interpersonal skills.

Responsibilities

• Guide customers through purchases and appointments, delivering a personalized luxury experience.
• Handle high volumes of inquiries via email, live chat, and phone to achieve individual revenue targets.
• Greet customers, assist in purchasing, and manage post-sale follow-ups including pickups and exchanges.
• Call to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback to improve service and sales performance.
• Enforce showroom policies for a safe and pleasant guest experience.

Skills

Customer service

Sales targets

Communication

Team collaboration

Product knowledge

Tools

ERP system

Job description

Brilliant Earth is seeking a Luxury Sales Associate (Jewelry Consultant) in Washington, DC to guide customers through in‑person and virtual appointments, phones, or live chat, delivering a personalized luxury experience while meeting sales targets. The role is full‑time and in‑person at our DC showroom, with an hourly compensation budget of $22–$24.

Responsibilities include guiding purchases, handling high lead volumes, post‑sale follow‑ups, appointment confirmations, and using ERP systems to