Jewelry Sales Consultant - In-Store & Virtual

Brilliant Earth; Fairfax (VA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Career growth

Set schedule

Employee discounts

Medical, dental, and vision

401k match

Paid time off

Parental leave

Job summary

Brilliant Earth is seeking a Sales Associate to guide customers through our luxury jewelry selection at our Fairfax showroom. You will support in-person appointments, live chat, and phone inquiries to deliver a personalized, memorable shopping experience.

You will work to meet sales targets, provide a high-end customer experience, and participate in post-purchase services while upholding our sustainable, transparent brand values.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Job description

Brilliant Earth is seeking a Sales Associate to guide customers through our luxury jewelry selection at our Fairfax showroom. You will support in-person appointments, live chat, and phone inquiries to deliver a personalized, memorable shopping experience.

You will work to meet sales targets, provide a high-end customer experience, and participate in post-purchase services while upholding our sustainable, transparent brand values.