Jewelry Sales Associate — Luxury Showroom & Experience

Brilliant Earth; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diverse, mission-minded team

Lifestyle Spending Account

Job summary

Brilliant Earth in Washington DC is seeking a Sales Associate (Jewelry Consultant) to guide customers through the life of the sale across in-person and virtual appointments, phones, or live chat. This role is based in our Washington D.C.

showroom, requiring a full-time schedule including weekends. The position offers a compensation budget of $22–$24 per hour and a path for career growth within a luxury, sustainable jewelry brand.

Qualifications

• Customer-focused approach with a passion for delivering the best experience.
• Driven to exceed sales targets.
• Attention to detail in a fast-moving environment.
• Excellent verbal and written communication.
• Collaborative team player with strong teamwork mindset.

Responsibilities

• Guide customers through multiple purchasing decisions via appointments and walk-in consultations.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain revenue targets.
• Proactively greet and assist customers in the purchasing process.
• Conduct post-sale appointments to assist customers returning for pick-ups, exchanges, or resizing.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback to improve the customer experience and sales performance.
• Enforce policies in the waiting room to ensure a safe, pleasant experience and product security.
• Open and/or close the showroom and waiting area.
• Use ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate for sustainable, transparent jewelry.

Skills

Customer focus

Goal oriented

Detail oriented

Communication

Collaboration

Job description

Brilliant Earth in Washington DC is seeking a Sales Associate (Jewelry Consultant) to guide customers through the life of the sale across in-person and virtual appointments, phones, or live chat. This role is based in our Washington D.C.

showroom, requiring a full-time schedule including weekends. The position offers a compensation budget of $22–$24 per hour and a path for career growth within a luxury, sustainable jewelry brand.