Luxury Interiors Customer Success Advisor

Knoll Inc.; San Francisco (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Holidays

Job summary

MillerKnoll is seeking a full-time Customer Service Specialist to work directly with customers and representatives on quotes, status calls, and service. You will assist on various sales/customer service projects as needed.

Responsibilities include answering calls, building relationships with customers and showrooms, providing price quotations, and ensuring excellent service and timely follow-up. Previous wholesale home furnishings experience and strong communication skills are preferred.

Qualifications

• Minimum of one-year experience, preferably in wholesale home furnishings.
• Excellent verbal and writing skills.
• Must be organized, self-motivated, and detail-oriented, with good sales and customer service skills.
• Associate's degree (AA) or equivalent from two-year college or technical school; one year related experience.

Responsibilities

• Answering calls, assist customers, representative showroom salespeople and outside salespeople (currently 18 showrooms, 120 salespeople) on CONRAD products.
• Build customer and representative relations.
• Build sustainable relationships and trust with customers and representatives through open and interactive communication.
• Provide price quotations (verbal, written or typewritten) for retrofits and replacement orders.
• Follow up is essential.
• Provide customer support on motorized projects (this may include working with the installer or electrician as well as the designer/architect).
• Gathers the necessary information concerning customer/representative needs by phone or in person, examines records such as orders, quality control sheets, invoices, computer printouts, bills of lading, and related documents and correspondence.

Skills

Customer service

Sales skills

Verbal communication

Written communication

Organizational skills

Multitasking

Education

AA degree or equivalent

Tools

Word processing

CRM systems

Job description

MillerKnoll is seeking a full-time Customer Service Specialist to work directly with customers and representatives on quotes, status calls, and service. You will assist on various sales/customer service projects as needed.

Responsibilities include answering calls, building relationships with customers and showrooms, providing price quotations, and ensuring excellent service and timely follow-up. Previous wholesale home furnishings experience and strong communication skills are preferred.