Housekeeping Manager

Fairmont Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Employee rates at Accor properties

Learning and development programs

Growth opportunities

Community & CSR initiatives

Job summary

Fairmont Pittsburgh, a 4-diamond luxury hotel, seeks an experienced Housekeeping Leader to oversee daily operations, uphold service standards, and drive guest satisfaction in a fast-paced luxury environment.

You will mentor colleagues, manage scheduling and payroll, and ensure brand standards while collaborating with rooms, engineering, and Food & Beverage teams to deliver memorable experiences.

Qualifications

• Luxury hotel experience required; Rooms leadership is an asset.
• Strong communication and organizational skills are essential.
• Proven ability to lead a team in a high-end property.

Responsibilities

• Lead and manage daily housekeeping operations with a focus on service standards.
• Handle guest concerns and ensure timely resolution to guarantee guest satisfaction.
• Manage the department budget, scheduling and payroll reporting.
• Assist in hiring, training, coaching, and evaluating staff to meet objectives.
• Ensure compliance with brand standards and safety policies.

Skills

Luxury hotel experience

Rooms leadership

Communication skills

Teamwork

Education

University/College degree in related discipline

Tools

OPERA PMS

Windows proficiency

Job description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Job Description

• Lead and manage all daily aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Assist in hiring, training, coaching, evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectives
• Contribute to a fun and engaging work environment for the Housekeeping team
• Ensure standards are met to maintain department objectives, specifically brand compliance standards (LQA) for guestroom cleanliness and service
• Take ownership of situations and tasks by fully understanding the issue, asking for help when needed, communicating progress and delivering results effectively and efficiently
• Monitor inventory items to ensure proper control, the ability to facilitate guests' needs and maintenance of room quality brand standards
• Assist with the evaluation and implementation of programs to promote brand standards, increase service levels, and ensure consistency and effectiveness of all areas within the department
• Perform regular guestroom inspections to ensure consistent quality of room product. Assist with room cleanliness.
• Communicate areas that need attention to colleagues and follow up to verify understanding and completion of tasks
• Participate in regularly scheduled departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results
• Manage the department budget in a fiscally responsible manner
• Balance operational, administrative and colleague needs
• Complete administrative duties, to include scheduling, payroll reporting, maintaining productivity through labor management programs (Watson), colleague documentation and performance reviews
• Report necessary maintenance items through internal program (Royal Service Manager)
• Maintain cleanliness of both Heart of the House and Front of the House spaces
• Follow all safety and sanitation policies and procedures
• Other duties as assigned

Qualifications

• Previous luxury Hotel experience required, Rooms leadership an asset
• Computer literate in Microsoft Window applications required, and OPERA PMS advantageous
• University/College degree in a related discipline an asset
• Proven experience with collective bargaining agreements
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What is in it for you:

• Competitive salary and flexible benefit plans
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.