Housekeeping Manager

Fairmont; Pittsburgh (Allegheny County); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Employee rates at Accor properties inN

Learning programs through our Academie

Grow within property and globally

CSR initiatives like Planet 21 and WOW

Job summary

Fairmont Pittsburgh, a luxury hotel, seeks an experienced housekeeping leader to manage daily operations and uphold service standards. You will guide staff, handle guest concerns, and ensure brand and room quality expectations are met.

A focus on teamwork and budget management is essential to deliver exceptional guest experiences. Responsibilities include training, scheduling, and performance reviews, with emphasis on maintaining cleanliness and safety while driving revenue through efficient

Qualifications

• Luxury hotel experience is preferred.
• Leadership experience in housekeeping or service teams.
• Strong communication and organizational skills are essential.
• Interpersonal and problem-solving abilities required.
• Ability to work cohesively as part of a team.

Responsibilities

• Lead and manage daily housekeeping department operations with a focus on service standards.
• Handle guest concerns and coordinate with areas to ensure memorable experiences.
• Assist in hiring, training, coaching, and evaluating colleagues.
• Maintain department goals, brand standards and room quality.
• Monitor inventory and support maintenance of housekeeping quality.

Skills

Rooms leadership

Communication

Organizational skills

Interpersonal skills

Problem solving

Teamwork

Guest focus

MS Windows

OPERA PMS

Education

University/College degree in a related discipline

Tools

OPERA PMS

MS Windows

Job description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Job Description

Lead and manage all daily aspects of theHousekeepingdepartmentand ensure all service standards are followed with friendly and engaging service

Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests

Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices

Assistin hiring, training, coaching,evaluatingand managing colleagues to ensure they have adequate guidance and resources to achieve department objectives

Contribute to a fun and engaging work environment for theHousekeepingteam

Ensure standards are met tomaintaindepartmentobjectives, specifically brand compliance standards (LQA) for guestroom cleanliness and service

Take ownership of situations and tasks by fully understanding the issue, asking for help when needed, communicating progress anddeliveringresults effectively and efficiently

Monitor inventory items to ensure proper control, the ability tofacilitateguests' needs and maintenance of room quality brand standards

Assistwith the evaluation and implementation of programs to promote brand standards, increase service levels, and ensure consistency and effectiveness of all areas within the department

Perform regular guestroom inspections to ensure consistent quality of room product.Assistwith room cleanliness.

Communicateareas that need attention to colleagues and follow up to verify understanding and completion of tasks

Participate in regularly scheduled departmental meetings and communicate a clear and consistent messageregardingthe departmental goals to produce desired results

Manage the department budget in a fiscally responsible manner

Balance operational, administrative and colleague needs

Complete administrative duties, to include scheduling, payroll reporting,maintainingproductivity through labor management programs (Watson), colleaguedocumentationand performance reviews

Report necessary maintenance items through internal program (Royal Service Manager)

Maintain cleanliness of both Heart of the House and Front of the House spaces

Follow all safety and sanitation policies and procedures

Other duties as assigned

Qualifications

Previousluxury Hotel experiencerequired,Rooms leadership an asset

Computer literate in Microsoft Window applicationsrequired, and OPERA PMSadvantageous

University/College degree in a related discipline an asset

Proven experience with collective bargaining agreements

Excellent communication and organizational skills

Strong interpersonal andproblem solvingabilities

Highly responsible and reliable

Ability to work cohesively as part of a team

Ability to focus attention on guest needs,remainingcalm and courteous at all times

Additional Information

What is in it for you:

• Competitive salary and flexible benefit plans
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

All your information will be kept confidential according to EEO guidelines.