Luxury Housekeeping Leader - Assistant Manager

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Paid Holidays

Complimentary Hyatt hotel stays world­

Complimentary colleague meals duringSh

Free onsite parking for colleagues

401(k) with company match

Career growth and development withinHy

Inclusive and collaborative work env.

Job summary

Thompson Dallas seeks a service-driven Assistant Housekeeping Manager to support daily Housekeeping and Laundry operations, uphold Thompson and Hyatt brand standards, and lead guest room cleanliness and public areas while developing colleagues.

In this salaried leadership role, you will supervise the team, conduct inspections, lead pre-shift meetings, manage safety and service quality, and collaborate with Front Office, Engineering, Security and other departments to ensure exceptional guest

Qualifications

• Previous leadership experience in a hotel Housekeeping, Front Office, or Rooms Division environment preferred.
• Minimum 2 years of hotel experience in Housekeeping, Front Office, or Rooms Operations preferred; leadership experience is strongly preferred but not required.
• Previous supervisory experience in Housekeeping, Front Office, or Rooms Operations preferred.
• Luxury, lifestyle, or full-service hotel experience preferred.
• Bilingual in English and Spanish highly preferred.
• Strong organizational, communication, and interpersonal skills.
• Proven ability to motivate teams and build positive working relationships across departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with hotel property management and housekeeping systems preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong attention to detail and commitment to maintaining high cleanliness and service standards.
• Flexible schedule, including availability to work weekends, holidays, and varied shifts as business levels dictate.
• Demonstrated commitment to providing exceptional guest service and fostering a positive colleague experience.

Responsibilities

• Assist in daily management of Housekeeping and Laundry operations.
• Support the Executive Housekeeper in achieving departmental goals related to guest satisfaction, cleanliness standards, productivity, and colleague engagement.
• Supervise, coach, motivate, and develop housekeeping colleagues, leads, and supervisors.
• Conduct daily inspections of guest rooms, public areas, and operational spaces to ensure compliance with Thompson and Hyatt brand standards.
• Lead daily pre-shift meetings and communicate departmental priorities and service expectations.
• Ensure all safety, sanitation, and security procedures are consistently followed.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Partner closely with Front Office, Engineering, Security, and other hotel departments to ensure seamless guest experiences.
• Participate in scheduling and labor management while maintaining operational coverage and service standards.

Skills

Leadership

Communication

Interpersonal skills

Bilingual English/Spanish

Team motivation

Time management

Multi-tasking

Attention to detail

Tools

Hotel PMS

Microsoft Office (Word/Excel/Outlook)

Job description

Thompson Dallas seeks a service-driven Assistant Housekeeping Manager to support daily Housekeeping and Laundry operations, uphold Thompson and Hyatt brand standards, and lead guest room cleanliness and public areas while developing colleagues.

In this salaried leadership role, you will supervise the team, conduct inspections, lead pre-shift meetings, manage safety and service quality, and collaborate with Front Office, Engineering, Security and other departments to ensure exceptional guest