Luxury Hotel Server — Expert Guest Service

Biltmore Hotel; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

The Biltmore Hotel in Miami seeks a server to deliver the highest levels of service and possess in-depth knowledge of all food and beverages, adhering to the BSOP’S service sequence. The successful candidate is enthusiastic, guest-focused, and maintains a positive attitude toward colleagues.

Responsibilities include mastery of POS and timekeeping systems, completing opening/closing tasks, supporting teammates, maintaining sanitation, knowing liquor and wine selections, and upholding hotel

Qualifications

• High School Diploma is required.
• Minimum two years’ experience in a high volume restaurant is required.

Responsibilities

• Provide the highest levels of professionalism and enthusiasm to guests and co-workers.
• Complete knowledge of use and care of Point of Sale and timekeeping systems.
• Completion of all assigned opening and closing tasks pertinent to the server position.
• Assist co-workers in the performance of their responsibilities when necessary.
• Maintenance of the highest levels of sanitation and safety in the workplace.
• Knowledge of location and requisitioning of all necessary products and supplies.
• Knowledge of bar and dining area seating charts.
• Complete familiarity with liquor and wine selection, pricing and preparation.
• Complete familiarity with all menu item preparations and presentation.
• Knowledge of and adherence to proper I.D procedures.
• Adherence to service standards as outlined in BSOP’s.
• Daily reconciliation of sales and credit information.
• Declaration of earned gratuities in accordance with current governmental requirements.
• Immediate notification of a manager in the event of a problem, or the perception of a problem.

Skills

English fluency

Teamwork

Attention to detail

POS familiarity

Time management

Education

High School Diploma

Tools

POS systems

Timekeeping systems

Job description

The Biltmore Hotel in Miami seeks a server to deliver the highest levels of service and possess in-depth knowledge of all food and beverages, adhering to the BSOP’S service sequence. The successful candidate is enthusiastic, guest-focused, and maintains a positive attitude toward colleagues.

Responsibilities include mastery of POS and timekeeping systems, completing opening/closing tasks, supporting teammates, maintaining sanitation, knowing liquor and wine selections, and upholding hotel