Luxury Hotel Sales Coordinator

Auberge Resorts LLC; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

The Knox Hotel Employer LLC on Knox Street in Dallas is seeking a Sales Coordinator to support the Sales team and the General Manager with lead management, proposals, and contracts. The role emphasizes group and hotel sales, pre-opening processes, and delivering timely client communications.

You will maintain client files, update Delphi records, prepare proposals, and coordinate with Reservations, Catering, Events, Operations, and Accounting.

Qualifications

• At least one year of administrative, sales coordination or hospitality experience; hotel sales experience preferred.
• Strong organization, attention to detail and proofreading skills; accuracy with client names, dates and rates; able to manage deadlines and records while supporting multiple sales team members.
• Excellent written and verbal communication, professional phone etiquette and collaboration skills.
• Proficiency in Outlook, Word, Excel, PowerPoint and Teams; willingness to learn hotel sales systems and reporting tools.
• Professional, service-oriented judgment suited to luxury hospitality with discretion for confidential information and high-profile guests.
• Hotel, group or catering sales or conference services experience preferred; familiarity with Delphi, Cvent or hotel reservation systems.
• Understanding of group bookings, room blocks, function space, proposals, contracts and handoffs; Forbes or LQA standards familiarity is preferred.

Responsibilities

• Provide administrative support to the Director of Sales, Director of Group Sales, Sales Managers and the General Manager; coordinate calendars, meetings, travel, expenses and sales office coverage.
• Maintain organized client files, contracts and booking records; prepare agendas, presentations and sales materials, and track deposits, deadlines and documents.
• Enter and update leads, accounts, activities and bookings in Delphi; assist with Cvent inquiries and sales reporting.
• Prepare and proofread proposals, contracts and client correspondence using approved templates; obtain sales manager review and refer pricing or contractual decisions to them.
• Coordinate booking updates and turnovers with Reservations, Catering and Events, Operations and Accounting; assist with rooming lists and billing documents.
• Arrange and support client site tours, including preparing guest rooms and meeting spaces with hotel departments; track client preferences and requests.
• Help establish pre-opening sales procedures, templates, system records, reporting tools and booking workflows, coordinating information across hotel departments.
• Support pre-opening meetings and tours; deepen knowledge of the hotel’s rooms and amenities and perform other duties as assigned.

Skills

Administrative support

Detail oriented

Communication

Outlook

Word

Excel

PowerPoint

Teams

Hospitality experience

Delphi

Cvent

Cendyn

Forbes standards

Education

Bachelor’s degree or equivalent experience

Tools

Delphi

Cvent

Cendyn

Job description

The Knox Hotel Employer LLC on Knox Street in Dallas is seeking a Sales Coordinator to support the Sales team and the General Manager with lead management, proposals, and contracts. The role emphasizes group and hotel sales, pre-opening processes, and delivering timely client communications.

You will maintain client files, update Delphi records, prepare proposals, and coordinate with Reservations, Catering, Events, Operations, and Accounting.