Luxury Hotel Operations Manager - VIP Villas & Butler

Caesars Entertainment Corporation; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Caesars Palace in Las Vegas seeks a Luxury Hotel Operations Manager to direct villa operations and butler services across luxury rooms and private event spaces. You will lead a team, set priorities, and proactively delight VIP guests, celebrities and dignitaries in a fast-paced luxury resort environment.

You will oversee staffing, training, and HR activities for the villa services group while coordinating with hotel departments to maintain service excellence and guest satisfaction.

Qualifications

• Minimum 2 years in Front Desk, F&B, Villa or Gaming in a major hotel/casino resort.
• Maintains confidentiality of sensitive information.
• Strong customer service and communication skills.
• Ability to lead and mentor a team in a fast-paced environment.

Responsibilities

• Oversee Villa and Butler operations across suites, villas, penthouses and private gaming salons.
• Manage villa services team to maximize anticipatory service and revenue.
• Build rapport with guests, maintain confidentiality and professional demeanor.
• Lead HR responsibilities for assigned areas and oversee staffing in coordination with Centralized Scheduling.
• Ensure staff training, budget input and compliance with policy and CBAs.
• Provide input on department budget and coordinate across hotel departments.

Skills

Customer service

Leadership

Confidentiality

Communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

Caesars Palace in Las Vegas seeks a Luxury Hotel Operations Manager to direct villa operations and butler services across luxury rooms and private event spaces. You will lead a team, set priorities, and proactively delight VIP guests, celebrities and dignitaries in a fast-paced luxury resort environment.

You will oversee staffing, training, and HR activities for the villa services group while coordinating with hotel departments to maintain service excellence and guest satisfaction.