Luxury Concierge Experience Director

Caesars Entertainment Corporation; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Caesars Palace LV in Las Vegas seeks an Assistant Director of Luxury Experience to lead the Luxury Concierge Services team, delivering personalized service to high-value guests. You will plan itineraries, upsell hotel experiences, and coordinate with VIP, Front Office, and Marketing teams to ensure seamless guest journeys.

The role requires leadership in luxury hospitality, strong communication, and a track record of exceptional guest service in a fast-paced environment.

Qualifications

• Bachelor’s degree in Hospitality, Business, or related field preferred.
• 3+ years of leadership experience in luxury hospitality, guest services, or concierge operations.
• Strong communication skills and ability to engage executives and partners.
• Proficiency with CRM systems and luxury service standards.

Responsibilities

• Lead the Luxury Concierge Services team to deliver exceptional, personalized service to high-value non-gaming guests.
• Plan and create itineraries for incoming luxury guests and drive upsell opportunities.
• Maintain confidentiality of high-profile guests and manage guest profiles in CRM systems.
• Collaborate across departments to execute elaborate guest requests and ensure seamless experiences.
• Monitor performance metrics and guest satisfaction to drive continuous improvements.

Skills

Luxury hospitality leadership

Guest services excellence

Team coaching & training

Communication skills

Multilingual abilities

Education

Bachelor’s degree in Hospitality

Tools

InfoGenesis

OpenTable

Seven Rooms

Maximo

Tableau

SQL

Opera

Job description

Caesars Palace LV in Las Vegas seeks an Assistant Director of Luxury Experience to lead the Luxury Concierge Services team, delivering personalized service to high-value guests. You will plan itineraries, upsell hotel experiences, and coordinate with VIP, Front Office, and Marketing teams to ensure seamless guest journeys.

The role requires leadership in luxury hospitality, strong communication, and a track record of exceptional guest service in a fast-paced environment.