Lead Luxury Concierge Experience

Caesars Entertainment Corp; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Caesars Entertainment is seeking an Assistant Luxury Experience Director to lead the Luxury Concierge Services team in delivering personalized service to high-value, non-gaming guests in Las Vegas. You will champion standards, coach staff, and drive guest satisfaction in a fast-paced, luxury environment.

The role requires 3+ years in luxury hospitality leadership, strong communication, and knowledge of premium CRM platforms.

Qualifications

• Bachelor’s degree in Hospitality, Business, or related field preferred.
• 3+ years of leadership experience in luxury hospitality, guest services, or concierge operations.
• Proven ability to lead teams, manage performance, and foster excellence.
• Strong communication skills—verbal, written, and interpersonal—with guests, executives, and partners.

Responsibilities

• Lead Luxury Concierge team to deliver exceptional, personalized service.
• Resolve guest issues promptly and follow up for satisfaction.
• Plan itineraries for incoming luxury guests and identify upsell opportunities.
• Coordinate with departments to ensure seamless guest experiences.

Skills

Leadership

Guest service excellence

Communication skills

CRM systems

Upselling

Multilingual abilities

Education

Bachelor’s degree in Hospitality, Business, or related field

Tools

InfoGenesis

OpenTable

Seven Rooms

HotSOS

Maximo

Tableau

SQL

Opera

Job description

Caesars Entertainment is seeking an Assistant Luxury Experience Director to lead the Luxury Concierge Services team in delivering personalized service to high-value, non-gaming guests in Las Vegas. You will champion standards, coach staff, and drive guest satisfaction in a fast-paced, luxury environment.

The role requires 3+ years in luxury hospitality leadership, strong communication, and knowledge of premium CRM platforms.