Luxury Hotel Operations Leader

Fairmont Hotels & Resorts; Long Beach (CA); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Employee discounts

Healthcare benefit plans

401(k) with match

Executive Deferred Compensation Plan

Senior Leadership Incentive Program

Learning programs and development

Internal growth opportunities

CSR involvement

Job summary

Fairmont Breakers, Long Beach's premier luxury hotel, seeks an experienced hotel leader to drive overall operations, financial performance, and guest satisfaction. You will partner with the General Manager to set strategic direction, coach department heads, and foster a high-performance culture across Rooms, F&B, Spa, and Security.

The ideal candidate brings union leadership experience, strong communication, and an entrepreneurial mindset to innovate within budget constraints.

Qualifications

• Senior leadership experience in the hotel industry.
• Experience leading in a union environment preferred.
• Proven ability to drive financial performance and guest satisfaction.
• Leads by example with accountability and collaboration.
• Entrepreneurial spirit with budget-conscious innovation.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee all operational areas of our 185 room Hotel, including Rooms, Food & Beverage, Spa, and Security.
• Lead and support all operational departments in achieving financial and operational targets.
• Support the General Manager in overall management and strategic direction of the hotel.
• Mentor, coach and develop the Operational team and Department Heads.
• Champion employee engagement and promote a collaborative environment.
• Ensure monthly financial outlooks are on time and on target.
• Assist in budget, marketing, and capital planning processes.
• Maintain product and service quality standards to exceed guest expectations.
• Ensure compliance with policies, controls, and safety regulations.
• Attend departmental and forecast meetings and participate in audits.

Skills

Senior leadership

Financial acumen

Guest satisfaction

Employee engagement

Communication

Team building

Education

Bachelor’s degree or higher

Job description

Fairmont Breakers, Long Beach's premier luxury hotel, seeks an experienced hotel leader to drive overall operations, financial performance, and guest satisfaction. You will partner with the General Manager to set strategic direction, coach department heads, and foster a high-performance culture across Rooms, F&B, Spa, and Security.

The ideal candidate brings union leadership experience, strong communication, and an entrepreneurial mindset to innovate within budget constraints.