Lux Reservations & Guest Services Agent

Fairmont; Long Beach (CA); On-site; USD 34,000 - 45,000; Full time

Job summary

Fairmont Breakers in Long Beach, CA seeks a guest relations professional to deliver warm, personalized service and promote hotel facilities. Work across Front Office, Housekeeping and Engineering to create a seamless guest experience.

You will handle reservations using Opera Cloud, respond to inquiries, ensure smooth check-in/out, and maintain Forbes/LQA standards while upselling rooms and amenities.

Qualifications

• Positive, outgoing and professional attitude with a passion for service.
• High school diploma or equivalent required.
• Hospitality Diploma is an asset.
• Previous experience in guest relations required.
• Previous room reservation sales experience an asset.
• Outstanding guest services skills and sophisticated verbal communication.
• Excellent work organization and problem-solving under changing conditions.
• Computer literate in Microsoft Windows and related software.
• Prior experience with Opera Cloud or similar system an asset.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Team-oriented but able to work independently.
• Flexible with shifts including mornings, evenings, weekends and holidays.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Proudly promote hotel facilities and enhance guest experience.
• Handle guest concerns promptly and log/notify appropriate departments.
• Provide clear information and demonstrate empathy when addressing issues.
• Communicate effectively with Front Office, Housekeeping and Engineering.
• Respond to calls, emails and texts in a timely, professional manner.
• Use Opera Cloud to manage reservations and room details.
• Upsell guest rooms and hotel facilities to maximize revenue.
• Ensure accurate check-in and check-out processes.
• Assist with guest inquiries about facilities, hours, and services.
• Coordinate with Food and Beverage for menu knowledge and guest inquiries.
• Process on-site reservations, rooming lists, changes and cancellations.
• Maintain knowledge of safety policies and hotel procedures.

Education

High school diploma

Hospitality Diploma

Tools

Opera Cloud

Windows

Job description

Fairmont Breakers in Long Beach, CA seeks a guest relations professional to deliver warm, personalized service and promote hotel facilities. Work across Front Office, Housekeeping and Engineering to create a seamless guest experience.

You will handle reservations using Opera Cloud, respond to inquiries, ensure smooth check-in/out, and maintain Forbes/LQA standards while upselling rooms and amenities.