Luxury Hotel General Manager: Guest Experience & Growth

Sonesta International Hotels Corporation; New York (NY); Presencial; USD 220.000 - 230.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.

401(k) Retirement Plan with Company  –

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term  –

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Descripción de la vacante

Sonesta International Hotels Corporation is seeking a General Manager to lead a full-service hotel or resort. You will oversee all operations, drive guest satisfaction, and align teams toward financial and service excellence.

The role requires strategic thinking, cross-functional leadership, and a focus on guest experience across departments. You will manage budgeting, forecasting, labor, and profitability while collaborating with Sales, Revenue, Marketing, and Operations to maximize market

Formación

• Bachelor’s degree in Hospitality Management or related field.
• 7+ years of progressive hotel leadership experience.
• Experience with budget forecasting and revenue management.
• Strong leadership and communication skills.

Responsabilidades

• Lead all aspects of hotel and resort operations across departments.
• Drive guest satisfaction, service culture, and luxury experiences.
• Recruit, develop, coach, and inspire leadership teams and staff.
• Oversee budgeting, forecasting, labor management, expenses, profitability, and revenue growth.
• Partner with Sales, Revenue, Marketing, and Operations to maximize occupancy and performance.
• Monitor KPIs, guest satisfaction scores, online reputation, and continuous improvement opportunities.

Conocimientos

Leadership

Guest experience

Strategic planning

Financial acumen

Educación

Bachelor’s degree in Hospitality Management

Herramientas

PMS systems

Hospitality technology

Descripción del empleo

Sonesta International Hotels Corporation is seeking a General Manager to lead a full-service hotel or resort. You will oversee all operations, drive guest satisfaction, and align teams toward financial and service excellence.

The role requires strategic thinking, cross-functional leadership, and a focus on guest experience across departments. You will manage budgeting, forecasting, labor, and profitability while collaborating with Sales, Revenue, Marketing, and Operations to maximize market