Luxury Hotel General Manager - Guest Experience Leader

Marquesa Hotel, a Noble House Hotel; Key West (FL); Presencial; USD 150 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus potential

Health benefits

Travel discounts

Discounted employee housing

Resumo da oferta

Marquesa Hotel, a Noble House Hotel, in Key West seeks a dynamic General Manager to lead operations, guest satisfaction, and financial performance for a luxury property. The role drives revenue, staff engagement, and brand alignment while upholding exceptional service standards.

The General Manager will oversee budgeting, strategic planning, and cross-functional leadership across departments to sustain a boutique luxury experience in a competitive market.

Qualificações

• Minimum 7-10 years in senior hotel leadership roles such as General Manager, Resort Manager, Hotel Manager, or Director of Operations.
• Experience in luxury resort/hotel operations preferred.
• Strong leadership and team development abilities.
• Proven financial acumen and budget management experience.
• Excellent communication, presentation, and interpersonal skills.
• MS Office proficiency; ability to analyze and act on performance data.
• Ability to manage multiple priorities in a fast-paced hospitality environment.

Responsabilidades

• Lead all operational managers to execute the property's strategic plan with a focus on guest satisfaction and financial performance.
• Champion the brand service vision and ensure alignment across the leadership team.
• Plan, organize, and participate in hotel and departmental meetings; ensure SOP compliance.
• Develop and manage budgets and revenue forecasts; implement cost controls and labor management tools.
• Recruit, hire, train, develop, and evaluate staff; address performance and discipline when needed.
• As Executive Committee member, help set financial objectives and drive revenue growth, GOP, and EBITDA.
• Maintain high guest contact; respond to issues and opportunities; uphold brand standards and property culture.

Conhecimentos

Leadership

Financial acumen

Guest satisfaction

Communication

MS Office

Problem solving

Team development

Operations management

Formação académica

Bachelor's degree in Hospitality Management

Business Administration or related field

Descrição da oferta de emprego

Marquesa Hotel, a Noble House Hotel, in Key West seeks a dynamic General Manager to lead operations, guest satisfaction, and financial performance for a luxury property. The role drives revenue, staff engagement, and brand alignment while upholding exceptional service standards.

The General Manager will oversee budgeting, strategic planning, and cross-functional leadership across departments to sustain a boutique luxury experience in a competitive market.