General Manager — Luxury Hotel & Resort Operations

Sonesta Hotels International Corporation in; New York (NY); Presencial; USD 180.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M

Paid Vacation & Sick Time

Parental Leave

Hotel Discounts

Descripción de la vacante

Sonesta International Hotels is seeking a highly experienced General Manager to lead a full‑service property in New York. You will drive guest satisfaction, financial performance, and a culture of excellence by managing Rooms, F&B, Sales, Revenue, and Operations with a customer‑obsessed mindset.

The role requires 7+ years in senior hotel leadership, strong P&L acumen, and proven ability to lead cross‑functional teams in a fast‑paced hospitality environment.

Formación

• 7+ years of progressive hotel leadership or executive operations experience.
• Strong knowledge of luxury hospitality, F&B, guest experience, sales strategy and revenue management.
• Proven ability to lead large, cross-functional teams in a fast-paced resort/hotel environment.

Responsabilidades

• Lead all hotel operations including Front Office, F&B, Banquets, Sales, Revenue, Engineering, Spa, Recreation, Security, and guest services.
• Drive guest satisfaction, service culture, and operational excellence across departments.
• Recruit, develop, coach, and inspire hotel leadership teams to support engagement and performance.
• Oversee budgeting, forecasting, labor management, expenses, profitability, and revenue growth initiatives.
• Collaborate with Sales, Revenue Management, Marketing, and Operations to maximize occupancy and market share.
• Monitor KPIs and guest satisfaction to drive continuous improvement.
• Lead strategic planning, capital projects, and owner relations.

Conocimientos

Leadership

Hotel operations

Guest experience

Financial acumen

Strategic planning

People leadership

Educación

Bachelor's degree in Hospitality Management

Descripción del empleo

Sonesta International Hotels is seeking a highly experienced General Manager to lead a full‑service property in New York. You will drive guest satisfaction, financial performance, and a culture of excellence by managing Rooms, F&B, Sales, Revenue, and Operations with a customer‑obsessed mindset.

The role requires 7+ years in senior hotel leadership, strong P&L acumen, and proven ability to lead cross‑functional teams in a fast‑paced hospitality environment.