Luxury Hotel Front Office Manager - Guest Experience Leader

Hotel Viking; Newport (RI); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Tuition Reimbursement

Paid Time Off

Hotel Discounts

401K Match

Teledoc service

Pet Insurance

Job summary

Hotel Viking in Newport, Rhode Island, invites experienced professionals to join as Front Office Manager. You will lead the front desk team, coordinate with other departments, and drive guest satisfaction in a historic luxury setting.

The role requires 2+ years in front desk management, strong leadership, and fluency in English. Proficiency in Opera PMS, Micros, and MS Office is preferred; weekend and holiday hours may apply.

Qualifications

• 2+ years of experience in hotel front desk management/supervisory roles.
• Strong leadership and interpersonal skills.
• Fluent English, written and spoken.
• Proficient in hotel management software and MS Office.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Oversee front desk operations and lead a team of agents.
• Collaborate with departments to ensure a seamless guest experience.
• Handle HR functions: recruiting, orientation, training, and performance reviews.
• Maintain high levels of guest service and resolve issues.

Skills

Leadership

Staff supervision

Communication

English proficiency

Microsoft Office

Tools

Opera PMS

Micros

MS Office

Job description

Hotel Viking in Newport, Rhode Island, invites experienced professionals to join as Front Office Manager. You will lead the front desk team, coordinate with other departments, and drive guest satisfaction in a historic luxury setting.

The role requires 2+ years in front desk management, strong leadership, and fluency in English. Proficiency in Opera PMS, Micros, and MS Office is preferred; weekend and holiday hours may apply.