Luxury Front Desk & Guest Experience Manager

The Vanderbilt, Auberge Collection; Newport (RI); On-site; USD 52,000 - 75,000; Full time

Job summary

The Vanderbilt, Auberge Collection in Newport seeks an experienced Front Office Leader to guide and mentor our front office team from pre-arrival to check-out, ensuring an exceptional guest journey. You will partner with the Director of Rooms to optimize operations and guest communications across the lobby and related outlets.

The role emphasizes training, leadership, and a passion for service, in a luxury environment.

Qualifications

• Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.

Responsibilities

• Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful communications and train team members to do the same.
• Foster an environment that ensures consistency and high guest satisfaction.
• Provide training for all newly hired team members.
• Strive to improve guest and team member satisfaction and maximize the department's financial performance.

Skills

Front office leadership

Communication

Guest service mindset

Multi-system proficiency

Job description

The Vanderbilt, Auberge Collection in Newport seeks an experienced Front Office Leader to guide and mentor our front office team from pre-arrival to check-out, ensuring an exceptional guest journey. You will partner with the Director of Rooms to optimize operations and guest communications across the lobby and related outlets.

The role emphasizes training, leadership, and a passion for service, in a luxury environment.