Luxury Front Office Leader — Enrich Guest Experience

Auberge Resorts Collection; Newport (RI); Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

The Vanderbilt, Auberge Collection property in Newport, Rhode Island seeks an experienced Front Office Leader to guide the guest journey from pre-arrival to check-out and follow-up. You will mentor front office staff, align with Rooms and guest services leaders, and drive personalized communication and guest satisfaction across the department.

This role emphasizes training for new hires, optimizing operations, and enhancing financial performance while maintaining the high standard of service

Qualificações

• Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.
• Demonstrated ability to communicate effectively and provide directions.
• Passion for delivering exceptional service in a luxury environment.
• Aptitude for working with multiple computer systems and understanding hotel operations.

Responsabilidades

• Align with the Director of Rooms and guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful, and personalized communications and train team members to do the same.
• Foster an environment that ensures consistency and high guest satisfaction.
• Provide training for all newly hired team members.
• Strive to improve guest and team member satisfaction and maximize department financial performance.

Conhecimentos

Front office leadership

Guest service

Communication

Training

Descrição da oferta de emprego

The Vanderbilt, Auberge Collection property in Newport, Rhode Island seeks an experienced Front Office Leader to guide the guest journey from pre-arrival to check-out and follow-up. You will mentor front office staff, align with Rooms and guest services leaders, and drive personalized communication and guest satisfaction across the department.

This role emphasizes training for new hires, optimizing operations, and enhancing financial performance while maintaining the high standard of service