Guest Experience & Operations Manager

Newport Hospitality Group; Charlotte (NC); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance (medical, dental, etc

401K retirement plan

Paid time off

DailyPay: Access earned wages

Special hotel rates for travel

Job summary

Newport Hospitality Group is seeking a Front Office Manager to oversee hotel operations, staff management, and guest relations. The role acts as a brand ambassador, driving a service-oriented culture and maximizing efficiency while upholding brand standards and regulatory compliance.

The position requires strategic leadership, involvement in budgeting/forecasting, and strong cross-department collaboration to ensure exceptional guest experiences.

Qualifications

• Bachelor's degree or equivalent managerial experience.
• Strong communication skills, both written and spoken.
• Proven leadership and interpersonal abilities.
• Experience in hotel operations and guest services is preferred.

Responsibilities

• Oversee hotel operations and staff management.
• Direct guest relations and service quality initiatives.
• Manage budgeting, forecasting, and brand standards compliance.
• Maintain internal/external relationships and policy adherence.
• Lead trainings and participate in leadership events.

Skills

Staff management

Leadership

Guest relations

Communication skills

Education

Bachelor's degree in hospitality/business management

2+ years managerial experience

Job description

Newport Hospitality Group is seeking a Front Office Manager to oversee hotel operations, staff management, and guest relations. The role acts as a brand ambassador, driving a service-oriented culture and maximizing efficiency while upholding brand standards and regulatory compliance.

The position requires strategic leadership, involvement in budgeting/forecasting, and strong cross-department collaboration to ensure exceptional guest experiences.