Front Office Manager: Luxury Hotel Leadership

Hotel Viking; Newport (RI); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc access

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Hotel Viking in Newport, RI seeks a Front Office Manager to lead our front desk operations and uphold the highest standards of guest service in a historic luxury setting. You will supervise front desk agents, collaborate with other departments, and oversee HR tasks such as recruiting, training, coaching, and performance reviews to maintain a motivated team and seamless guest experiences.

This role requires strong leadership, excellent communication, and proficiency with Opera PMS, Micros, and MS

Qualifications

• 2+ years in hotel front desk management or supervisory roles.
• Strong leadership and communication skills.
• Fluent English with excellent written and verbal communication.
• Proficient with hotel software and MS Office.

Responsibilities

• Lead front desk operations and guest service at a luxury property.
• Oversee a team of front desk agents and coordinate with other departments.
• Manage HR functions: recruiting, orientation, training, coaching, reviews, recognition.
• Ensure exceptional guest experiences and smooth daily operations.

Skills

Leadership

Communication

Guest service

English fluency

Cash handling

Multi-tasking

Tools

Opera PMS

Micros

Microsoft Office

Job description

Hotel Viking in Newport, RI seeks a Front Office Manager to lead our front desk operations and uphold the highest standards of guest service in a historic luxury setting. You will supervise front desk agents, collaborate with other departments, and oversee HR tasks such as recruiting, training, coaching, and performance reviews to maintain a motivated team and seamless guest experiences.

This role requires strong leadership, excellent communication, and proficiency with Opera PMS, Micros, and MS